Manager, Community Outreach and Engagement

• Full-time, permanent opportunity
• High-performing, respected organisation in Sydney CBD
• Flexible hybrid working environment (3 days working from home)
• Grow your skills with comprehensive training and development

Looking for a career move where you can make a difference?
At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes, and our vision is for all NSW people to have equal and affordable access to energy and water products and services. Joining our team offers a unique career experience in a dynamic and rewarding environment.


About the Role
The Manager, Community Engagement and Outreach is responsible for managing EWON’s Community Outreach & Engagement team, and leading the strategic delivery of EWON’s outreach and engagement program in collaboration with community and government service organisations across NSW.


Key Accountabilities

• Oversee the development and implementation of EWON’s Community Engagement Strategy and our First Nations Engagement Strategy.
• Oversee the design and delivery of the Annual Outreach Program including EWON’s Bring Your Bills events, attendance at events run by other organisations, and delivering presentations to peak bodies and community organisations about EWON’s role.
• Manage the delivery of other EWON events such as Consultative Council Meetings and the Annual Community Worker Forum.
• Identify new community partnership opportunities and other engagement opportunities that increase access for our priority communities.
• Manage the Community Outreach & Engagement team (5 team members), including planning, reporting and performance monitoring.
• Identify appropriate measures to evaluate the impact of community engagement initiatives and work with other teams to further develop EWON’s impact‑reporting framework.
• Provide strong leadership and foster a positive team culture, develop capability, and drive performance and effective change management.

Required Skills and Experience

• Tertiary qualifications in a relevant discipline or extensive equivalent experience.
• Team management: experience managing a team, fostering employee engagement through a coaching style, and developing employee capability.
• Community Engagement: Experience working with diverse community groups including Culturally and Linguistically Diverse Communities, First Nations communities, seniors and people with disabilities.
• Strategy and business planning: experience developing and implementing strategy and business plans, and reporting on achievements particularly through an impact framework.
• Events management: experience coordinating events or managing a team that coordinates events.
• Project management: experience managing projects on tight deadlines.
• Interest in Ombudsman schemes and/or the energy and water industries: While existing knowledge of Ombudsman schemes or the energy or water industry is not required, the candidate is expected to rapidly upskill their knowledge in these areas.

What we can offer you

• Flexible hybrid working arrangements.
• Additional leave benefits including birthday leave and 12 days annual sick/carer’s leave.
• Life and salary continuance insurance.
• Ongoing professional development and career growth.
• An exciting wellbeing program.
• Positive culture and high employee engagement.

Applications
To apply, please visit the recruitment portal on our Careers page. Your application should include a:

• current resume
• cover letter outlining why you are interested in the role, and how your skills and experience meet the Essential and Desirable requirements set out above.

To find out more about working at EWON and to view the position description, visit our website: www.ewon.com.au.
Applications close Tuesday 26 May 2026.


EWON Equal Opportunity Statement
At EWON we are committed to an inclusive culture and continue to strive for diverse representation that reflects the communities in which we work, and in which our members operate.
We welcome and encourage applications from all gender identities, disabilities, ages, religions, ethnicities and cultures, and particularly encourage First Nations people to apply.
We provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.

• Applications from agencies will not be considered at this time.
• Please note that only shortlisted applicants will be contacted.